tk33 Terms and Conditions — Your Rights and Responsibilities

1 General Introduction and Acceptance of Terms

These terms and conditions ("Terms") form a legal agreement between the tk33 platform ("Platform" or "we") and its users ("members" or "you"). By visiting the tk33 website, opening an account, or using any of our services, you fully agree to these Terms.

tk33 is an online gaming and betting platform operated for the Bangladesh market. Our goal is to provide members with a safe, fair, and entertaining experience. These Terms contain detailed information about all aspects of our services.

tk33 reserves the right to change these Terms at any time without prior notice. Continued use of the platform after updated Terms have been published means you automatically accept the new terms. We therefore recommend visiting this page regularly.

2 Eligibility and Registration Terms

2.1 Age Requirement

To register and play on the tk33 platform, you must be at least 21 (twenty-one) years old. This platform is operated for persons aged 21 and above only. We may request a valid ID at any time to verify your age. If you register by providing a false age, your account will be closed immediately.

2.2 Registration Requirements

To complete registration, you must:

• Provide accurate and complete personal information
• Provide a valid mobile number and email address
• Only one account may be opened per person
• Accept these Terms, the Privacy Policy, and the Responsible Gaming Policy
• Be a resident of Bangladesh

2.3 Identity Verification (KYC)

Verifying member identities is part of our responsibility. We may initiate the identity verification process in the following cases:

• At the time of a significant withdrawal for the first time
• When unusual activity is detected on the account
• As part of routine security checks
• Before claiming a bonus

A clear copy of a National ID (NID), passport, or driving licence may be required for identity verification.

3 Account Management

3.1 Account Security

The security of your account is entirely your responsibility. Keep your password confidential and never share it with any third party. You are personally responsible for all transactions and activities carried out using your login credentials.

If you believe your account credentials have been compromised, notify our support team immediately. tk33 will not be held responsible for any loss resulting from a delayed report.

3.2 Account Suspension or Closure

tk33 may suspend or permanently close an account at any time for the following reasons:

• Violation of the Terms
• Operating multiple accounts
• Fraudulent or deceptive activity
• Providing false information
• Suspicion of money laundering
• Being under age

3.3 Voluntary Account Closure

You may request to close your account at any time by contacting our support team. Any remaining balance in the account may be withdrawn prior to closure, subject to applicable conditions being met.

4 Deposit and Withdrawal Rules

4.1 Deposits

The following methods are accepted for making deposits at tk33:

Deposited funds may only be used for gaming purposes. Deposits in a third party's name are not accepted — the depositor and the account holder must be the same person.

4.2 Withdrawals

The minimum withdrawal amount is ৳500. Approved withdrawal requests are generally processed within 5 to 30 minutes. Identity verification may be required before a withdrawal is approved.

4.3 General Transaction Rules

• All transactions will be conducted in Bangladeshi Taka (BDT / ৳)
• Suspicious transactions may be reported to the relevant authorities in accordance with anti-money laundering regulations
• Any excess credit resulting from a technical error must be returned
• Withdrawal is not possible while funds are held in active bets

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New members at tk33 will receive a 100% bonus on their first deposit, up to a maximum of ৳10,000. For example, if you deposit ৳5,000, your account will be credited with a total of ৳10,000.

5.2 General Bonus Terms

• Each member may claim each promotion only once
• Identity verification must be completed before claiming a bonus
• If the wagering requirement is not met within the specified time, the bonus will be cancelled
• Multiple bonuses may not be used at the same time unless specifically permitted
• tk33 reserves the right to change or cancel any promotion at any time
• If tk33 suspects bonus abuse, it may cancel the bonus and investigate the account

5.3 VIP Program

The tk33 VIP program has four tiers, and each tier comes with a weekly cashback benefit:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.5% weekly cashback
• Gold: up to 0.8% weekly cashback
• Platinum: up to 1.0% weekly cashback

Advancement to a VIP tier depends on your regular activity and engagement with the platform. Contact the support team for more details about VIP cashback.

6 Gaming Rules

6.1 Fair Play Policy

All games on tk33 are operated in accordance with our fair play policy. We use software from the world's leading game providers — including Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, Ezugi, NetEnt, and Microgaming. The outcome of every game is determined by a verifiable random number generator (RNG).

6.2 Betting Rules

• Each game has its own minimum and maximum bet limits
• A bet cannot be cancelled once it has been placed
• If a game remains incomplete due to a technical error, the outcome of that bet will be reviewed
• In live casino games, the dealer's decision is considered final

6.3 Sports Betting Rules

Special rules apply to cricket, football, and other sports betting. If any match is cancelled or postponed, the stake is generally refunded. However, different policies may apply depending on the specific circumstances — contact the support team for the latest rules on this.

7 Prohibited Activities

The following activities are strictly prohibited and will result in immediate account closure:

1. Operating multiple accounts or opening an account on behalf of a third party
2. Abusing the bonus system — such as claiming bonuses using multiple accounts
3. Attempting to hack or manipulate the platform's software
4. Unauthorised access to another member's account
5. Using the platform for money laundering or terrorist financing
6. Gaining an unfair advantage in any game through artificial means (cheating)
7. Registering with a false identity or false information
8. Engaging in fraudulent conduct towards other members

8 Responsible Gaming Commitment

tk33 treats responsible gaming as its highest priority. We believe gaming is a form of entertainment — never a solution to financial problems. We are committed to helping our members develop healthy gaming habits.

You can access the following tools from us:

• Deposit Limits: Set a daily, weekly, or monthly deposit limit
• Playing Time Limits: Decide for yourself how long you play each day
• Self-Exclusion: Temporarily close your account for a set period of time
• Permanent Exclusion: If you wish to permanently stop gaming, that option is available to you

For more detailed information about responsible gaming, please visit our Responsible Gaming page.

9 Privacy & Data Security

Protecting your personal information is one of our primary responsibilities. The tk33 platform uses SSL (Secure Socket Layer) encryption technology to keep all your data and transactions secure.

The information we collect is used only for the following purposes:

• Service delivery and account management
• Identity verification and fraud prevention
• Compliance with applicable laws and regulations
• Improving the quality of service for members
• Sending relevant promotional information (only with your consent)

We do not sell your information to third parties. However, information may be shared when required by legal obligation or at the request of a regulatory authority. To learn more about our privacy practices, please read the Privacy Policy page.

10 Limitation of Liability

10.1 Platform Liability

tk33 is not liable for the following:

• Game sessions interrupted due to loss of internet connection
• Transaction delays caused by errors from third-party payment providers
• Force majeure events (such as: natural disasters, cyber attacks, government orders)
• Losses arising from a member's negligence or violation of the terms

10.2 Technical Issues

If a game result is affected by a technical error, tk33 reserves the right to void the bet for that game and refund the bet amount. In any case, tk33's maximum liability shall be equal to the balance held in your account.

10.3 Third-Party Services

Third-party game provider software is used on our platform. tk33 is not directly liable if those providers experience service disruptions, but we will work to resolve the issue as quickly as possible.

11 Changes to Terms & Termination of Service

11.1 Changes to Terms

tk33 reserves the right to change, amend, or update these terms at any time. For significant changes, we will endeavour to notify members via email or through the app. However, we are not obligated to do so — continued use of the platform after any changes to the terms will be considered acceptance of the new terms.

11.2 Suspension or Termination of Service

tk33 reserves the right to suspend or discontinue the entire service, or any part of it, at any time. In the event of a service shutdown, any remaining balance in members' accounts (excluding bonuses) will be refunded within a reasonable period of time.

11.3 Applicable Law

These terms and the relationship between tk33 and its members shall be governed by the applicable laws of the jurisdiction in which the platform operates. Any disputes will first be addressed through negotiation. If a dispute cannot be resolved through negotiation, it will be settled in accordance with the applicable legal framework.

12 Contact & Support

If you have any questions or concerns about these terms, please get in touch with us. Our support team is available 24 hours a day, 7 days a week to assist you in Bengali.

• Live Chat: Instant support in Bengali, 24/7
• Email: [email protected]

We strive to resolve all requests as quickly as possible. If any clause in the terms is unclear to you, please ask us before taking any action.