tk33's Privacy Policy

2 Information We Collect

tk33 collects only the information necessary to provide our services. We collect information in two main ways — what you provide directly, and what is collected automatically while you use the platform.

2.1 Information You Provide

For registration and account management we may collect the following:

• Full name and date of birth (for age verification — services are provided only to users aged 21 and above)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Financial transaction details — deposit or withdrawal information via bKash, Nagad, Rocket, or bank transfer
• Identity verification (KYC) documents, where applicable
• Information and messages you share in support chat

2.2 Automatically Collected Information

When you use tk33, certain information is collected automatically:

• IP address and device identifier
• Browser type and version
• Operating system information
• Session duration and page visit history
• Game history and betting records
• Cookie and local storage data (see the section below for details)

2.3 Information Received from Third Parties

We may occasionally receive limited information from payment processors or identity verification service providers. This information is used solely to prevent fraud and ensure account security.

4 Data Sharing and Disclosure

tk33 does not sell, rent, or exchange your personal information with any third party. However, limited information may be shared in the specific circumstances below:

4.1 Service Providers

Only the information needed to carry out their specific tasks is shared with payment processors (bKash, Nagad, Rocket, banks), identity verification services, and technical infrastructure providers. These service providers are contractually bound to follow our instructions and to keep information confidential.

4.2 Legal Obligations

If we are required to disclose information as part of a court order, government directive, or legal process, we will do so. In such cases we will provide only the minimum information legally required.

4.3 Business Changes

In the event of a business merger, acquisition, or other corporate change, user information may be transferred. If such a change occurs, we will notify you in advance.

4.4 With Your Consent

For any purpose not listed above, we will obtain your explicit consent before sharing information.

6 Data Protection and Security

tk33 maintains industry-standard security measures to keep your personal information safe. We believe a secure platform is a trustworthy platform.

Our security measures include:

• SSL Encryption: All data transmission between you and our servers is protected by SSL/TLS encryption.
• Password Protection: Passwords are never stored in plain text — a strong hashing algorithm is always used.
• Controlled Access: Only authorised staff can access information needed for their specific tasks.
• Regular Security Audits: Our systems undergo regular security testing.
• Two-Factor Authentication: Two-factor authentication is available to enhance account security.
• Fraud Detection: Automated systems are in place to detect suspicious activity in real time.

However, because data transmission over the internet is not completely secure, we cannot guarantee 100% security. It is your responsibility to keep your account password confidential and to contact us immediately if you notice anything suspicious.

8 Your Rights

You have the following rights regarding your personal information. Contact us to exercise any of these rights.

8.1 Right to Access

You may request to know what information we hold about you. We will provide this information within a reasonable time.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction. Many details can be updated directly from your account settings.

8.3 Right to Erasure

In certain circumstances you may request deletion of your personal information. However, some information may need to be retained due to legal obligations or the need for dispute resolution.

8.4 Right to Object to Processing

You have the right to object to marketing communications or certain processing activities.

8.5 Right to Close Your Account

You may request to close your tk33 account at any time. Even after account closure, some information may be retained for a specific period as required by law.

To exercise any of the rights above, email [email protected] or contact us in Bengali via our 24/7 live chat.

10 Game Providers and Third-Party Services

The tk33 platform features content from world-class game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, Microgaming, and NetEnt. These providers operate under their own privacy policies.

When you play these games, game providers may access limited technical information (such as game session data). However, your identity information is not shared with them. bKash, Nagad, Rocket, and our banking partners, who handle payment processing, are also governed by their own privacy policies.